Whenever a purchase is made on our site you’ll immediately receive a receipt confirmation via email. If you don’t receive one please contact us through our site chat for assistance. 

 

It is the customers responsibility for entering in the correct shipping address at checkout. Additional costs may arise out of an incorrect address entry.

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The shipping label is created first as the order is being prepared for fulfillment. You will receive an email with tracking information and once prepared for shipment you'll receive another confirmation email with photo proof. Estimated fulfillment time is normally around 30 days. We may require more time, contingent on the current workload. As a small spiritual business, there might be instances where timelines extend slightly beyond initial expectations. Which means for personalized orders (candles, tinctures, jewelry, spiritual waters/colognes, etc.) it’ll take more time preparing as everything we do is hand crafted. Fulfillment time does not include shipping time. Estimated shipping time is based upon when your order has been picked up at the post office, and the shipping service you selected at check out. Conjured Sista has no control over package arrival time frames.

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Conjured Sista is not responsible for lost or stolen packages. You must file a claim with USPS directly.  If items arrive damaged you must file a claim with USPS directly then contact us via site chat or email. The mail courier assumes responsibility for the package once they pick it up from the post office. 

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Conjured Sista is not responsible for packages that have wrong, incomplete or insufficient addresses, phone numbers, or emails provided to us by the customer during check out. Parcels marked as "Delivered" do not qualify for a replacement. You must file a claim with USPS if you have not received items marked as "Delivered." Parcels marked as "Abandoned" do not qualify for a replacement. A claim can not be filed on parcels marked "Abandoned."

 

File A Claim with USPS

If a package is missing, lost, stolen, or arrives damaged, a claim must be filed with USPS. To begin a claim:

1) Visit www.usps.com and create an account, it's free.

2) After signing in scroll down to “File Your Claim”. Then click on the drop down. 

3) Click on the “Filing Online” tab. Select "Start an Online Claim," Then fill in the necessary information.

 

The investigation takes up to 7-10 business days. Once the investigation is over, USPS will notify you stating their results and course of action. If it's found it will state that it will be routed your way. If it's lost then the letter will ask for proof of purchase to be uploaded to the claims dashboard for review for compensation. Once the review is completed by USPS, if approved, you should receive payment for the claim amount in 7-10 business days. If you do not receive communication from USPS in 7-10 business days you can contact USPS directly at 1(800) 332-0317. If you’re still experiencing difficulties, reach out to us via email with your order and tracking number for assistance. 

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*A claim can not be filed on packages marked as abandoned. 

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